Read our latest feedback and see how you can give feedback

This is an annual survey of all General Practices in England, comprising of the same 36 questions across two broad themes; accessing your practice and experience when seeing clinicians. The complete survey for us and any other practice can be found on the dedicated website. GP Patient Survey

You can compare Bridge View Medical to other practices, the regional average and the national average.

Here are some highlights for 2024.

The percentage of patients who rated us good or very good ...

Ease of contacting your practice

• BVM 67%
• National Average 67%

Ease to call your practice

• BVM 25%
• National Average 50%

Ease to use practice website

• BVM 60%
• National Average 48%

Helpfulness of reception and admin staff

• BVM 80%
• National Average 82%

Healthcare professionals treat patients with care and concern

• BVM 89%
• National Average 86%

Patients feel involved in as much of the decision making as they wish

• BVM 97%
• National Average 91%

Patients have confidence and trust in their healthcare professionals

• BVM 94%
• National Average 92%

Patients’ needs are met

• BVM 91%
• National Average 90%

Overall experience with your practice

• BVM 76%
• National Average 74%

Every time you have an appointment with us you can leave a compliment, by either scanning the My Thank You posters on the way out or collecting a card from reception.

Please read a selection of compliments from patients last week. Thank you to everyone who takes the time to thank staff. They are incredibly hard working and do genuinely care about your health, so it means a lot to get this positive feedback. If you haven’t already, please do visit the site to leave your thanks.

My Thank You 

• Dr Weil - Thank you for the professionalism Gracie & Rose - from desk helpfully & smiling

• Big thank you to Gemma, care coordinator. Was so helpful and kind when I phoned yesterday
• I saw Mirela Szymczyk yesterday, she was very attentive and caring. Went out of her way to ensure that I fully understood and did a professional diagnosis. Well done and thank you

After appointments with us across a selection of areas patients are sent a text to rate your experience. This is a NHS feedback tool, see the website here for more details. Friends and Family Test

Last month 92% of patients rated their experience as good or very good.

As part of our online consultation process we ask patients to leave feedback on how satisfied they were with the process of submitting an enquiry.

Last month 85% of patients rated their experience as good or very good.

Very occasionally we don’t meet expectations and we have a complaints process for this. Please click here for details

Last month we received 9 complaints of which 2 were Upheld. This is set against delivering over 15,000 appointments.

If you wish to raise an issue externally, please Share your views.