Read our latest feedback and see how you can give feedback

This is an annual survey of all General Practices in England, comprising of the same 36 questions across two broad themes; accessing your practice and experience when seeing clinicians. The complete survey for us and any other practice can be found on the dedicated website. GP Patient Survey

You can compare Bridge View Medical to other practices, the regional average and the national average.

Here are some highlights for 2025

77% find the reception and administrative team at this GP practice helpful

89% knew what the next step would be within two days of contacting their

88% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

91% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

70% describe their overall experience of this GP practice as good

After appointments with us across a selection of areas patients are sent a text to rate your experience. This is a NHS feedback tool, see the website here for more details. Friends and Family Test

Please click below to see a summary of our Friends and Family results for May 2026

May Friends And Family Scores

As part of our online consultation process we ask patients to leave feedback on how satisfied they were with the process of submitting an enquiry.

Last month 85% of patients rated their experience as good or very good.

Very occasionally we don’t meet expectations and we have a complaints process for this. Please click here for details

In the first quarter of this financial year (April - June 26) We have received 31 complaints.

15 of these were Not Upheld, 8 were Partially Upheld and 8 were Upheld

 This is set against delivering over 45000 appointments.

If you wish to raise an issue externally, please Share your views.

You Said.....

The questions on the online forms are irrelvant at times

We Did.....

We added two NEW pathways Mental Health and Physiotherapy

We added a tile where the bestsupport is within the wider NHS system for Women's Health Issues. Neurodiversity and urinary tract infections (UTI) tiles to come.

You Said......

Klinik is difficult to navigate at times

We Did......

We consolidated tiles, taking six away. We also changed the emphasis to urgent and routine enquiries.

You Said......

I want to be able to access online consultationsat a time more suitable to me.

We Did.......

We no longer close early to help match demand to available capacity, extending opening times to 8.30am - 6.30pm Monday to Friday