Read our latest feedback and see how you can give feedback

This is an annual survey of all General Practices in England, comprising of the same 36 questions across two broad themes; accessing your practice and experience when seeing clinicians. The complete survey for us and any other practice can be found on the dedicated website. GP Patient Survey

You can compare Bridge View Medical to other practices, the regional average and the national average.

Here are some highlights for 2024.

The percentage of patients who rated us good or very good ...

Ease of contacting your practice

• BVM 67%
• National Average 67%

Ease to call your practice

• BVM 25%
• National Average 50%

Ease to use practice website

• BVM 60%
• National Average 48%

Helpfulness of reception and admin staff

• BVM 80%
• National Average 82%

Healthcare professionals treat patients with care and concern

• BVM 89%
• National Average 86%

Patients feel involved in as much of the decision making as they wish

• BVM 97%
• National Average 91%

Patients have confidence and trust in their healthcare professionals

• BVM 94%
• National Average 92%

Patients’ needs are met

• BVM 91%
• National Average 90%

Overall experience with your practice

• BVM 76%
• National Average 74%

Every time you have an appointment with us you can leave a compliment, by either scanning the My Thank You posters on the way out or collecting a card from reception.

Please read a selection of compliments from patients last week. Thank you to everyone who takes the time to thank staff. They are incredibly hard working and do genuinely care about your health, so it means a lot to get this positive feedback. If you haven’t already, please do visit the site to leave your thanks.

My Thank You 

• Hello Dr Ghani, thank you for your help with my feet. I saw a podiatrist privately and it was all sorted in one session. I’m so pleased. It was bothering me so much until I got an answer. Thank you for identifying the right solution. Best wishes

•  

  Thank you for being so helpful it means a lot !

• Incredible support for my daughter who had extreme anxiety about having bloods taken. Supported, joked, and encouraged. We could not have done it without her

• Thank you Mark for a great service, for explaining the evidence and for giving me time to explore some self help strategies before embracing medication. I feel very lucky to have continuity of care with you and appreciate your holistic approach.

• I just had my coil put in by Dr slane. She was amazing, made me feel comfortable, whilst also working quickly. Amazing, thank you!

• I couldn’t have got through this year without Dr Joshi support, he has been beyond incredible, I can never thank him enough for his support and guidance through the toughest time I had faced in my life. I’ve have never received consistent responsive support from a doctor before who I felt genuinely cared, and I have been with this practice my whole life.

• Thank you so much for being so kind and patient with me. I really appreciated you listening to me and for being so lovely.

• My daughter felt heard and understood for the first time and her relief was visible after we left. Thank you for your gentle questioning and calm and supportive approach.

After appointments with us across a selection of areas patients are sent a text to rate your experience. This is a NHS feedback tool, see the website here for more details. Friends and Family Test

Last month 92% of patients rated their experience as good or very good.

As part of our online consultation process we ask patients to leave feedback on how satisfied they were with the process of submitting an enquiry.

Last month 85% of patients rated their experience as good or very good.

Very occasionally we don’t meet expectations and we have a complaints process for this. Please click here for details

Last month we received 7 complaints of which 3 were upheld or partially upheld. This is set against delivering over 15,000 appointments.

If you wish to raise an issue externally, please Share your views.