Contact Bridge View Medical

We are open for patient enquiries during our opening hours specified below. Please read the below for details of how to get in touch.

Surgery reception opening times
Day	Opening hours
Monday	8:30am to 6:30pm
Tuesday	8:30am to 6:30pm
Wednesday	8:30am to 6:30pm
Thursday	8:30am to 6:30pm
Friday	8:30am to 6:30pm
Saturday	Closed
Sunday	Closed

Our Practice contact number is:

0117 966 9724

Please only call the phone line if;

We have asked you to contact us
You have no online access.

Otherwise please make your initial enquiry via our online system, Klinik. This avoids waiting in the phone queue and ensures your enquiry is instantly triaged. You can make an enquiry online between 7.30am – 2pm.

Some days we must close the service early to manage the volume of enquiries and we apologise for this inconvenience. We’re always evolving to new ways of working to manage enquiries quicker to keep the service open longer. In time some enquiry lines will be open 24/7, this is in development.

We can only take urgent phone enquiries after 2pm or when the Klinik system is closed. Please use the online system to request urgent help before this time.

Please ensure that you use the correct email address for your query, please do not send urgent clinical matters via email:

General Queries	Bnssg.bridgeviewmedical@nhs.net	For general enquiries Please use the Klinik service for all patient related enquiries and appointment requests.
BVM Complaints	Bnssg.bvm.complaints@nhs.net	Please see our complaints policy before sending an email.
New Patient Registrations	Bnssg.bvmregistrations@nhs.net	Please see our registrations page for registration forms and information needed to process new patients.
Carers Support	Bnssg.BVMCRL@nhs.net	Register as a carer and access carer support services

Please make your initial enquiry via our online system it instantly triages your request to ensure you’re in contact with the relevant team, first time.

Please note: Unfortunately we cannot accept appointment requests via email, again please use Klinik, our online system.

Face to face contact

Our staff are available at reception to support you.

However, they can not book appointments at the front desk, unless you no access to the internet.

If you DO have internet access please make your enquiry via our online system, Klinik, this ensures your enquiry is instantly triaged. You can make a request between 7.30am – 4pm.

Tablets are being trialled in our reception areas. They will be rolled out across all receptions to allow patients to make their enquiry confidentially.

Branch addresses and access information for each of the sites can be found by following the link below

Our postal address for all sites is as follows:

Bridge View Medical

67 Coronation Road
Southville
Bristol
BS3 1AS

Text phone service

We now have a texting service for patients that are deaf or hard of hearing. If you need to contact the practice to order a repeat prescription or request an appointment please send a text to 07396637063. Please add your full name and DOB.

Please note: we will only deal with messages from patients that are deaf or hard of hearing, any other messages will not be dealt with.

Healthwatch Bristol

Healthwatch Bristol is your health and social care champion. If you use GPs and hospitals, dentists, pharmacies, care homes or other support services, Healthwatch want to hear about your experiences. Healthwatch have the power to make sure NHS leaders and other decision makers listen to your feedback and improve standards of care. Healthwatch also help people find reliable and trustworthy information and advice.

Website: www.healthwatchbristol.co.uk/share-your-views

Call: 0117 2033594

Email: contact@healthwatchbristol.co.uk

You may be invited for an appointment outside of our opening hours during the week and weekends as part of our extended hours. Access to our sites during these times will be only for those who have a booked appointment. Patients will need to use the intercom system at site to enable entry.

Out of hours medical care

If you need medical advice out of hours please contact 111. This service is free to use and available 24hrs a day, 365 days a year.

Call 111 from a landline or mobile
Use your NHS App or visit www.111.nhs.uk

If someone is seriously ill or injured and their life is at risk please call 999.

Contact Bridge View Medical

Out of hours medical care

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